At WorkNest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (www.worknest.space), book an office tour, use our coworking facilities, or communicate with us via phone, WhatsApp, email, or in person.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information we need to serve you well.
- Personal information: your name, phone number, email address, company name, designation, and business details shared during a tour booking or membership signup.
- Identity and compliance data: government-issued ID, GST details, or company registration documents, where required for virtual office services, KYC, or legal compliance.
- Usage information: pages visited, time spent, browser type, IP address, and device details collected through our website.
- Communication data: messages, inquiries, or requests sent via WhatsApp, contact forms, phone calls, or email.
- Payment information: billing details for memberships, meeting room bookings, or deposits. Payments are processed through secure third-party payment gateways. We do not store your card or banking details on our servers.
- CCTV footage: our premises are monitored by CCTV cameras for the safety and security of all members and visitors.
2. How We Use Your Information
- To schedule and confirm office tours, and respond promptly.
- To provide coworking services, process bookings, and manage memberships.
- To process payments, deposits, invoices, and refunds.
- To provide virtual office services, including mail handling and GST or company registration support.
- To respond to inquiries, support requests, and WhatsApp or phone communications.
- To send service updates, renewal reminders, event invitations, and offers, only with your consent.
- To maintain the safety and security of our premises.
- To improve our website, services, and member experience.
- To comply with legal, tax, and regulatory obligations under Indian law.
3. Phone and WhatsApp Communication
When you submit your phone number through our tour booking form or contact us on WhatsApp, you consent to receive service-related messages, tour confirmations, reminders, and occasional promotional updates from WorkNest.
You can opt out at any time. Simply reply STOP on WhatsApp or contact us directly, and we will remove you from promotional communication.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to anyone. We may share your data only with:
- Trusted service providers such as payment gateways, CRM tools, communication platforms, and WhatsApp Business API vendors who help us run our services.
- Legal or regulatory authorities, when required by law, court order, or government request.
- Professional advisors such as auditors or legal counsel, where necessary.
All third-party partners are bound by confidentiality and data protection obligations.
5. Data Security
We use secure servers, SSL encryption, restricted access controls, and CCTV monitoring to protect your information. However, no method of digital transmission or storage is 100% secure. While we take every reasonable measure, we cannot guarantee absolute security, and you share information with us at your own discretion.
6. Cookies and Tracking
Our website uses cookies and analytics tools to understand visitor behaviour, improve performance, and enhance your browsing experience. You can disable cookies through your browser settings, though some features of the website may not work as intended.
7. Data Retention
We retain your personal data only as long as it is needed to provide our services, meet legal, accounting, and tax requirements under Indian law, and resolve disputes or enforce our agreements.
CCTV footage is retained for a limited period as per our internal security policy, unless required longer for an investigation.
8. Your Rights
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Withdraw consent for promotional communication at any time.
- Request deletion of your personal data, subject to legal retention requirements.
To exercise any of these rights, write to us at hello@worknest.com. We will respond within a reasonable timeframe.
9. Third-Party Links
Our website may contain links to third-party websites such as Google Maps or social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
10. Children's Privacy
Our services are intended for professionals and businesses. We do not knowingly collect personal information from individuals under 18 years of age.
11. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes means you accept the revised policy.
Contact Us
For any questions or concerns, please contact:
WorkNest
E-3, 6D Engineers Colony, Mansarovar, Jaipur, Rajasthan 302020
Email: worknest.jaipur@gmail.com
Phone / WhatsApp: +91 92564 22964